Lazada Live Chat, a simple solution to contact customer service
Lazada live chat now seems to be a solution to the problem of ordering goods. Indeed, contacting Lazada customer service can be done in a variety of ways, ranging from sending emails, calling to sending messages through the application.
Admittedly, compared to different ways to contact Lazada, live chat is the best solution. As one of the largest marketplaces in Indonesia, Lazada understands very well whether you need to provide perfect services and support to customers, both sellers and buyers.
Usually, buyers more often want to get solutions or information about the problems of the orders they have, while sellers often worry aboutthings related to the trafficthe payment or return of goods sent by buyers, of course, by using Lazada live chat, it will be faster.
If you use other methods to contact Lazada customer service, such as sending an email, it takes quite a long time to respond because the queueis very long, therefore live chat is the best solution we can use for now when we want to contact Lazada.
How to Contact Lazada via Live Chat
Live chat recommendations from Lazada can be used as an option if you are currently experiencing problems and need a quick response, you can use this service anytime and anywhere so you don’t have to worry, here’s how to contact Lazada through a live chat service.
- Go to the website of Lazada. To do Lazada live chat , you must first open the website. In addition to opening the website, you can also install the Lazada application. Download the Lazada application from the App Store or Google Play Store, install the application.
- Make sure you already have a Lazada account. When making a purchase, Lazada offers the possibility to create an account, so do not forget to log in to your account so that later the complaints process is much easier. Whether it is via the website or application, you can log in directly to your account.
- Scroll down continuously and then look to the bottom left. Later, live chat will be written. Click on the chat with customer service, fill in all the forms to be filled out from the email and others. You can file a complaint immediately and wait for customer service to respond.
Benefits of contacting via Lazada Live Chat
Compared to contacting Lazada via email or phone connection, this live chat option is of course widely used as an option. There are several advantages that this live chat option has. Here are some of the benefits it has:
- There is no need to spend money. By using this live chat service we do not have to spend a lot of money, but just spend money on data packages so that problems can be solved quickly and are always connected to the live chat service of Lazada.
- Bisa responded quickly. If we compare the live chat service with other services, it must be admittedthat if the live chat can be answered very quickly , so that we feel more relieved and comfortable and problems can also be solved well quickly.
- Like the steps above, doing live chat using the Lazada application is very simple. We just have to scroll and then click and write down what you want to convey. In addition, you can also do live chat by searching for this service in the browser, later it will be connected directly.
- It’s more convenient. This live chat service from Lazada has a real-time response, so as customers we getinformation at the right time, in addition, we also do not have to pay full attention to the live chat. For example, we can do live chat while we’re at work.
- User-friendly. With the experience of continuously holding gadgets every day, we are of course used to writing short messages, so if we start complaining or asking something in the Lazada live chat, we become easier to use.
Issues that can be resolved through Live Chat
When you contact Lazada customer service, it’s actually not always to solve the problem, because there are basically several things related to Lazada services that you can ask this customer service. Here are some issues you can ask, such as:
- When buying products from abroad. Marketplace Lazada makes it easy for us not only to buy local products, but also products from abroad. Sometimes the purchase of this product abroad also experiences problems, such as not arriving or the order being cancelled. You can contact customer service directly.
- Lazada also has a top-up service. Usually, customers who file complaints are caused by the top-up not coming in. If within 1X24 hours the top-up you do does not go in, you can contact lazada live chat.
- The issue of returning products. In buying and selling activities it is not always possible to get a seller who is really perfect in processing orders, sometimes we have to determine that the order is not suitable or that the goods shipped are not suitable, if so, you can contact Lazada customer service directly.
- The issue of replacing goods. As a buyer, if the purchased goods are not suitable and have to wait for the change of goods, you must be impatient. If you want a quick response when replacing goods, you can contact customer service immediately so that a noteis given to the terka it to speed up the resolution ofyour problem .
Tips agar Problem Solved Quickly with Lazada Live Chat
Although contacting Lazada’s live chat can be done very easily, but you want to make sure that the problem is solved quickly and even solved well. To ensure that the issues related to this booking are resolved quickly, there are some tips you can do:
- Describe the problem in detail. So that customer service knows what problem you have, make sure you have explained the problem in detail, avoid explaining the problem little by little, because later it will cause complaints for longer and longer.
- Add an image when filing a complaint. Although it’s a bit tricky, but by adding images related to your problem, Lazada’s customer service live chat will be easier to understand and check immediately. Therefore, add an image when filing a complaint.
- Make sure that the Internet network is in good condition. Before contacting customer service, you should come back if you have a good internet network. So, you can stay connected to customer service until the issue can be resolved.
- Avoid shortening words when complaining so as not to cause misconceptions. Sometimes, because we want to send a quick message, we do abbreviations, even though it can cause misconceptions. Therefore, avoid shortening messages.
The live chat function of Lazada is of course very useful, especially there it does not cost any money and problems can be solved quickly and very well. Therefore, there is nothing wrong with starting from now on if you have problems ordering goods, please contact Lazada live chat immediately.