CIMB Call Center, report your complaint using various platforms
As one of the largest banks , CIMB call centers can now be accessed through a variety of platforms, ranging from conventional lines such as phones to the use of online media, so customers can communicate more flexibly using the platform.
Different types of complaints can be reported directly to the center, ranging from trivial issues such as incorrect data entry to cases of fraud. Customers are encouraged to make the most of this feature. Don’t let it go when something awkward happens.
If customers are actively involved in reporting such incidents, it will also be easier for the bank to improve customer service. Isn’t maximum service the dream of all customers. To do this, feel free to use the CIMB call center to file complaints.
If you think that using conventional means, such as phones, cannot file a complaint, use email or other digital media. If you are using email, then image capture can be used to clarify issues that cannot be communicated in words.
How to Contact a CIMB Call Center Using the Telephone Network
One way to contact the CIMB call center is to use the number 14041. The number is official from the bank, which can be used by a potential client and client to search for information and file complaints. Do not get the wrong number due to the possibility of fraud.
CIMB Bank provides round-the-clock customer service for a full 24 hours to its customers. Regardless of the holiday, if there is interference, you can report immediately so that the problem can be resolved. This will make it more comfortable for customers to use CIMB services.
Various problems can be solved without the need to come to the branch, if you use the calls of consumers from the bank. Starting from the obstacles that arise when making transfers or transactions, to the problem of losing the ATM card, you can report immediately at any time.
As a smart consumer, of course, you will use this service as much as possible. You don’t have to believe the hoax news if the CIMB niaga call center cuts your savings balance when you make a call. You don’t have to believe that kind of thing, because it’s obviously a hoax.
To avoid incorrect information, it is highly recommended that customers confirm this directly with the bank. Nowadays, indirect news is often circulating, the source of which is not clear, therefore, as a wise client, you should check the information.
For making consumer calls, of course, a fee is charged only according to the tariff of the network operator. In addition, there are no more deductions made by CIMB Bank for its customers. Use this customer service to find accurate information about the bank.
Contacting the CIMB call center from abroad
For customers who work or vacation abroad, there is no need to worry about the complexity of customer service calls. You can still contact CIMB Bank using the number provided. Simply call +6221-299788888 to contact the center.
You will be immediately connected to customer service to receive complaints or requests. The costs associated with contacting a CIMB call center from abroad are still dependent on the tariffs of the telecommunications operator, so the rates can certainly vary from one to the other.
Calls made from abroad will be hosted on a separate server by this bank. So don’t worry, you’ll be waiting too long because of the large number of customers who make calls. If the channel is full, you can just try again in a few minutes to connect.
Calls from abroad can also be made at any time within 24 hours. Cimb Bank has never closed the communication channel between customers and the center. Thus, consumers can still find information or file their complaints even on holidays or certain hours.
As for the quality of calls made from abroad, it once again depends on your operator. If you use a good service, then network and voice will also be maximized. Avoid calling abroad in bad weather, as this will affect the sound quality and comfort of your service.
How to complain about a bank customer’s complaint by e-mail
Not only with cellular lines, now CIMB Bank has also opened consumer services using email. Therefore, for complaints that need special details, you can take advantage of this feature. It will be easier for customers to explain problems using e-mail carriers.
To be able to connect to the customer support service from CIMB Bank, you just need to send an email to firstname.lastname@example.org. The email address can be used by potential customers and clients to search for information, as well as file complaints that arise in connection with banking issues.
The email provided by CIMB Bank is an additional support for CIMB call centers so that customers with specific interests can quickly report their problems. Some complex cases, such as data entry errors and failed transfers, can be easily reported via email.
You just need to attach a screenshot as evidence of a system failure. This, of course, makes it easier for the bank to confirm this issue. So, without coming to the branch, you can already solve the problem.
The email response from CIMB Bank is also very fast in minutes, customers can connect and get a response. You don’t have to wait long, let alone days, to get a response email from the bank. Customer convenience is a top priority, so you can make transactions smoothly.
CIMB Bank reaches out to customers via social networks
Along with the development of the trend of using social networks, CIMB Bank also has an account to reach customers. You can search for these social media accounts on the twitter, facebook, and instagram platforms, so you can interact directly with the bank practically.
Social media can also be used to report crimes such as fraud. Currently, various regimes are used by irresponsible people on behalf of CIMB Bank. if you are aware of such a case, contact the bank immediately.
As a co-op customer, of course, you don’t want other customers to face fraud crimes. This will certainly harm, as well as erase the image of CIMB Bank. For this reason, social networks were created to make it easier for people to contact the bank in a short time.
Opening a social media app didn’t take long compared to having to go to a CIMB call center. The reaction of a social media administrator was also quick, because there was already a dedicated officer to deal with it. So the exchange of information between the customer and the bank can happen quickly.
In addition to being used to file social media complaints from banks, CIMB also often provides important information about banking. So, there’s nothing wrong with keeping an eye on these social media accounts to increase your knowledge. There are definitely new things to discover through the platform.
Knowing how to interact with CIMB Bank, you will certainly no longer hesitate to file complaints. If you encounter a complaint, report it to CIMB Bank immediately, because customer comfort is a priority. Maximize the capabilities of the cimb call center for your comfort and safety.