Access to the BPJS Call Center Use 4 Health Support Features
The era of digitization has changed the lifestyle of people, one of which is access to BPJS call centres . If in the past customers or BPJS members had to go to the nearest branch office, there is no need to come directly now as there are different options to access the support services.
Especially amid the current pandemic, activities outside the home are limited and many offices prefer to empower their employees from home. Minimizing operational activities in the office will definitely impact customer service. Therefore, many services are switching to the online route.
You may have a question about whether this phone service can help, especially in accessing the best health services. In fact, the existence of a help center really provides a lot of convenience for customers, especially participants who pay dues because there is no need to come to go to the branch office.
As a central aid service with the BPJS Call Centre , participants can take care of social security without being served or having to worry about facing queues. BPJS Help Centre services can be contacted via line: Free access every day for 1500-400 and 24 hours.
4 facilities can be accessed through this help center, namely registration, data change, information and complaints services, and health consultation. If you have one of these issues, you can call the hotline number directly for help. Here’s a further explanation of helpdesk services.
Registration of new members of BJPJS Keshantan
To subscribe to the Health Social Security Organizing Agency, you must first register. Generally, the registration process requires prospective registrars or their representatives to go directly to the organizer’s office and follow the registration procedure directly. However, at present this is not possible so it should be done through the help center.
You can use the registration facility through the hotline available at any time for registration. The BPJS call centre will serve the registration process as per the procedure carried out directly in the office so that you don’t need to provide time if you choose to register through this help centre.
Some of the things required as registration process data are family card numbers, national identification numbers (KTPs), active telephone numbers, active email addresses, and bank account numbers. After entering the information through customer service, then determine the selection of health facilities.
When choosing a health facility, it should be adjusted according to the needs and capabilities. Because there will be different partnerships in each type of health facility. For this, you need to check how much fee is paid for each facility. Next, check the email to see the virtual account number if the registration is successful.
The BPJS call centre provides an opportunity for participants and their dependents to make new registrations. For example, you have dependent children and a wife or husband. It can even include parents, siblings, or other dependent families.
Replace paid standalone partner data
Another issue that often forces a national health Social Security card user to go to the government branch to take care of him is when he wants to change the data in his membership statement. Changing participant data can be done online, especially when you use a mobile application.
If you’re unable to use a mobile application, another way to do this is to contact the helpdesk. Participants can change data, such as address changes such as member identification, health facilities, choice of treatment room class, and other membership-related issues.
The use of the BPJS call center as a support service changes participant data, it is important to meet its requirements, i.e. if you want to change the type of health facility or change the participants’ identity data, the membership must be owned in a type of health facility for more than 90 days.
You can also change the level of treatment class on the condition that only participants who pay dues have the opportunity to change. In addition to the clause in the requirements, participants should be enrolled in the same care class for at least 1 year. Arrears should be paid during the registration period without arrears.
The time period to change the data from your application period is 1 to 7 business days. You can check for changes by accessing the site or using the application, you can also contact the Help Center to get updates about changes to the data.
Health counseling for all participants
Registering and converting data is part of the bureaucracy that can be taken care of with the BPJS call centre . However, this isn’t all the work of the help center. You will also have the opportunity to consult on health by asking the doctor directly.
This counseling service provides an opportunity to ask different things about health that have been a question mark in you. Services are available from general practitioners to help answer your questions, as well as specialist doctors for more specific disease management.
The service is also available 24 hours a day so that when faced with confusion about health conditions, members can consult directly via phone without having to visit the doctor’s practice. The service applies to all BPJS members, both independent and non-independent.
Access to health information and counselling through the BPJS Call Centre is an effort to provide free health counselling services to make it easier for members to get the best service at any time. Especially in today’s digital age, this health feature is increasingly important and very helpful for the community because access is fast and easy.
Central Information and Grievance Services
Help Center has many functions that make it easier for members, including providing information services. If you are confused about various things related to membership, such as membership status, how to pay dues, about taking care of health facilities, then it is advisable to adopt a policy of contacting a help center.
Especially if you are a new member who does not understand how to join the BPJS and has a lot of questions. The existence of the BPJS Call Center will provide real support and detailed explanations about all issues related to your membership. A help center will be the best way to get accurate information.
Not only providing accurate information, you can also complain about the problems you are facing. For example, a membership that is inactive even though it has been registered for more than a week so that members cannot access health facilities. This problem should definitely be resolved immediately as the disease occurs unexpectedly.
Also, the problem is about dues that can’t cover all hospital expenses so you still have to pay. This is often due to lack of information provided by BPJS Casheton or lack of members’ knowledge about health facilities in the payment claim section.
The complexity of bpjs cacheton service flow is also sometimes a barrier, causing members often to face problems with tiered services or service bureaucracy in hospitals. When this problem occurs, you can use the Help Center to make it easier to resolve the issue.
When experiencing problems when claiming a BPJS cachetin, you don’t need to panic, especially until you get emotional in the hospital, creating new problems. The thing to do is ask for help through a help centre and then solve the problem. There is no need to go to the branch office, because the call center can help.
The existence of a 1500 400 help center service is a very profitable thing for members. Managed, fast, reliable, and contactable service at any time provides a breath of fresh air for participants. From now on, if you need information, bureaucratic access, and health consultation, you can contact the BPJS Call Center.